We would be pleased to provide you with more information about these policies at your next visit to Bridgeland Medical Clinic.

Any patient arriving more than 5 minutes after his/her scheduled appointment time will be subject to the Patient Late Arrival Policy.

  • If any patient is less than 5 minutes late for his/her appointment he/she will be reminded of our Late Arrival Policy and this will be noted in the patient chart.
  • If any patient is greater than 5 minutes late for his/her regular appointment, the appointment will be rebooked and an invoice issued.
  • If any patient is greater than 10 minutes late for his/her complete physical, introductory or procedure appointment, the appointment will be rebooked and an invoice issued.
  • Future appointments will not be booked until all invoices owing are paid in full.


  • Regular appointment = $50
  • Introductory/Procedure = $100
  • Complete Physical = $150

We apologize for those occasions that the physician is behind schedule – we hope to keep these to an absolute minimum.

Patient No-Show Policy

A patient will be allowed 3 No-Shows. On the occasion of the first “No-Show” appointment, the patient will be invoiced the appropriate amount of the missed appointment. No further appointments will be booked until the invoice has been paid in full. If a patient has 3 No-Show Appointments he/she will be terminated by the practice.

Cancellation Policy

Please cancel your appointments 24 business hours in advance so that the time allotted can be given to others. For cancellation of Monday appointments, call the clinic at 403 457 9055 on Friday during our business hours. All Late Cancellations will be invoiced the appropriate amount of the appointment. No further appointments will be booked until the invoice has been paid in full.

Fees Paid to Individual Physician
No-Show and Late Cancellation of Appointment Fees:

  • Regular appointment = $50
  • Introductory/Procedure appointment = $100
  • Complete physical appointment = $150

Fees Paid to Medicine Clinic When No-Show and Late Cancellation occurs with PCN Staff = $25

Abuse of Staff

Abuse of staff either over the phone, in writing, online, or in person will not be tolerated and will be grounds for immediate termination.

Designated Physician

Once a patient has been accepted into one of the Physician’s Practices, that patient will not be able, at any point, to transfer to another physician within the clinic. When appointments/visits are required that patient will be placed with his/her physician or his/her designate unless either are not available. If you are a personal friend of one of the physicians, it is the policy of the clinic that your designated physician be one of the other physicians in the clinic.

Uninsured Services

The Insurance Plan pays for many of the services patients receive from their doctor. However, a number of services are not covered by the government plan. These are uninsured services. Some are billed to lawyers, government agencies or others. Some are billed to the patient.

Examples of uninsured services include: Telephone Prescription Refills, Advice by phone, Transfer of records, Private letters/forms (eg. Sick Notes), Insurance forms (eg. Disability), Blue Cross Special Authorization Forms, Third Party Letters/examination, Pregnancy Leave and Employment Insurance forms, Certification of fitness, Disabled Parking Authorization, Driver’s Medical, Certain Uninsured Procedures, Missed Appointment Fee, & Costs of Uninsured Supplies.

In general, the service requested will not be provided until payment is received in full, whether that is cash, cheque, debit or credit card. Inquiries can be directed to our receptionist.

Requirements for Prescription Renewal by Phone or Fax:

All prescription refill requests may or may not be approved at the discretion of the Bridgeland Medical Clinic

The cost of all prescription refills done by phone or fax is $60.00, payment received in advance, if and only if:

  • A controlled substance or antibiotic will not be refilled in this manner. These medications require an appointment.
  • The specific pharmacy of choice, with phone and fax numbers is provided by the patient.
  • The medication has been previously prescribed by a Bridgeland Medical Clinic Physician.

To obtain a Telephone Prescription Refill, please call the office directly at 403 457 9055